Whatever your solution SCG provide the highest level of after sales care.
- Complete service to find root of fault across multiple providers
- Interrogation and review of existing local network, switches & servers in a fault scenario
- Review and fault finding on customer-supplied or third-party firewalls & routers
- Fault investigation and review of wireless access points
- Investigations into third-party provider products that form part of a customer’s overall solution
- Guaranteed engineering visits with improved SLAs with Enhanced Service Assurance
- Access to specialist engineering resource
- Best practice advice & recommendations
How can we help you?
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General Account Enquiry
Connectivity is monitored 24/7/35 in our network management centres, which minimises the affects that could be suffered as a result of carrier outages, and is complimented by Broadband Protect for improved SLAs.
Equipment maintenance contracts include software upgrades and we use the latest technology to provide remote support wherever possible, reducing fix times. For those events where a site visit is required our team of highly trained and certified engineers are happy to help and Service Assurance packages allow you to select a level of cover that delivers support your business needs.
Peace of Mind – Service Assured
In addition to maintenance on the solutions we provide, SCG customers benefit from Service Protect, that addresses the issues caused where data, networks and telephony are provided by multiple suppliers. With your permission, we will take on discussions between your multiple suppliers, providing you with a single point of contact, and removing the confusion around demarcation points and where the fault actually lies.