Contact Centre requirements vary significantly from business to business. SCG Corporate has a number of solutions that address the huge array of requirements, whether it is a Cloud, Premise or Hybrid solution. Our team of Contact Centre consultants can assist you by understanding your needs and finding the right solution for your business.
Need help choosing? Contact our customer experience team.
Businesses face unique challenges when it comes to customer experiences. Everything customers expect to interact with companies in their own way, in their own time. They want the freedom to call, text or chat without any change to the service they receive.
No matter the size of your customer service team, we can offer a flexible cloud platform that helps create memorable experiences for today’s enterprise customers—and the employees who serve them—from any location.
You choose the flexible deployment model that meets your business needs, whether it’s fully cloud based, a hybrid approach, or an on-premises solution.
Our platform gives you the tools to make every interaction a great experience for customers and employees by empowering employees to provide quality interactions across voice and digital channels—all in a single desktop view. In addition, it enables you to monitor performance analytics to help employees reach peak performance and provide real-time feedback.